Frequently asked questions

Need help? Browse from our Frequently Asked Questions below:



Bike rental:

How can I rent a bike?

Is the booking concluded after payment?

What does a bike rental include/ not include?
A bike rental includes, other than the bike of your choice: A saddle bag, mini tool kit, spare tire, tire levers, bottle cage, watter bottle, bike lock and platform pedals. A bike rental does not include a helmet rental, handlebar bags or specific platforms, as those are gear that some riders already bring on their adventures.

How can I add a helmet and other bike gear to my rental?
Just browse our "bike gear rental" collection and add it to the cart. You'll find helmets, pedals, handlebar bags, panniers and other bike related solutions.

What's the bike frame size that's more correct for me?
The size of a bike frame depends on the specific measures of the rider. There maybe be riders who are in between size frames and, depending on ther leg inseam, they maybe be more comfortable with a smaller or larger bike frame size. Because we mainly work with SCOTT bikes, you can check this link with a bike frame chart to better understand your correct bike frame size - . If you still have any doubts, just contact us at info @

What are your terms of service? And rental agreement terms?

What happens if the bike is damaged during my rental?

Does the price for the bike rental varies according to the duration?
Yes. If you rent a bike for a duration of two to three days, you get 10% discount of the original price. If you rent it for four to six days, you get a 15% discount. If you rent it for seven or more days, you get a 20% discount.

Can I drop-off the bike in a different spot than the pick-up point?
Yes, you can.

Bike gear rental:

How can I book bike gear?

Is the bike gear rental independent of the duration of the bike rental/bike touring pack?

Can I book bike gear without booking a bike or a bike touring pack?

Bike touring packs:

What does a bike touring pack include / not include?

Bike routes:

What can I find in your bike route packs?

Rental agreements and terms of service:

What are your terms of service?

What are your rental agreement terms?


Payment methods:

What are the accepted payment methods?